Contact Us

Direct: 905-333-3359


Emergency Pager: 905-645-3147


Address: 31- 460 Brant Street, Burlington, Ontario L7R 4B6

Ask the Director

This page is intended as a guide to some of our most frequently asked questions about cremation.

  • Is embalming necessary prior to cremation?

    Embalming prior to a direct cremation is not a legal requirement, and is not necessary. 



  • Is a casket required for cremation?

    The Crematorium requires a body to be enclosed inside a rigid container made of combustible material. A simple cardboard box fits this definition and is the standard option offered at our establishment.

  • How do I know that my loved one's remains will not be mixed with other ashes?

    Cremation providers operate under a series of clearly defined policies and regulations to greatly reduce the possibility of human error and remains intermingling. Some of these policies include cremating only one body at a time and ensuring that all remains are labeled clearly and separated fully in secured containers away from contaminants. From the moment someone enters our care strict procedures are followed to ensure your loved ones are returned to you in the most dignified manner.  

  • Is an urn required to collect ashes after cremation?

    Cemetery and Airlines would require a rigid sealed container, but this does not mean an expensive urn is required. At Just Cremation and Burial we provide the family with a basic plastic burial urn at no additional cost. This urn meets the requirements for any planned disposition and does not force the family to purchase an expensive urn.

  • What options are available for cremated remains?

    While the more traditional option of cemetery property is an option, many families now choose more personal options to honour their loved ones. Some people may keep the urn in their homes, or decide to scatter the remains on public land or their private properties. There are many options available to you - you are only limited by your creativity. If you would like to hear about some of the creative options we have seen families choose, please don't hesitate to ask us!

  • What are my choices if a loved one dies outside of Canada?

    This is an often-debated topic in our industry. To bring someone who has died outside of Canada back into our country a series of expensive and legally required steps must take place prior to their return, such as a complete Embalming by a Funeral Home in the country of death. Many Funeral Establishments push Travel Insurance onto families as a solution to the costs associated with an unexpected passing, however, this does not solve the issue for a family not wishing for an embalming to take place. Our recommendation is for the family to get a cremation completed in the country the person has passed away and then have a family member go to pick up the remains to bring back to Canada. This option avoids many of the costly and time-consuming requirements mentioned above. If you would like to know more our family is always happy to speak on this further. 

  • How do I travel with cremated remains?

    You must research and fully understand the laws of the country you will be traveling to as they can differ greatly with their requirements and restrictions. If you are leaving the country, you will require Travel Documentation for the remains. These documents are available upon request from the establishment that completed your cremation arrangements. You must declare the remains at customs with the documentation as you may risk delays or even detainment if you are found trying to conceal the urn. The urn will accompany you as carry-on luggage if you are flying and should never leave your possession for the entire duration of your travels. If you are traveling only within Canada, you will not be required to declare the remains or provide documentation, however, we do recommend you fly with at least one Proof of Death Certificate. If you wish to speak further on this topic, please give us a call and we will happily discuss your options.


  • Can cremated remains be shipped?

    The shipment of remains can be a complicated and expensive process, especially internationally. We have found that many companies that specialize in the shipment of cremated remains can charge nearly as much, if not more, than a plane ticket to the destination country. If you are looking to ship cremated remains internationally consider having a family member fly and deliver themselves. If you are shipping within Canada only, Canada Post does offer shipping options but they offer no insurance or recovery options if the package is lost. Please contact us if you would like to speak further about shipment options for cremated remains.

  • Can I prepay my funeral arrangements?

    Pre-payment is completely optional, but highly beneficial as it protects your arrangements against rising costs over the years. Once a contract is completely pre-paid your cost is locked in indefinitely which has in some cases amounted to thousands of dollars in savings for the family.

  • If I pre-pay for my funeral, can I cancel at a later date or transfer the plans?

    Absolutely! Pre-paid funds can be canceled and refunded to the family or transferred to another establishment at any time. A signed letter requesting the cancellation or transfer of funds is all that is required. 

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